The Holl Complete Satisfaction Guarantee
Holl guarantees your complete satisfaction with both the workmanship and the materials of our exclusive products. If you are not satisfied with any Holl product simply return it for a prompt credit, refund or exchange.
No-Cost Exchange or Adjustment
The Holl Complete Satisfaction policy is designed to expedite and simplify what is necessary to assure your total satisfaction. In the event that you discover a Holl product to be defective in manufacture or materials, or in any way to not be made according to your written order specifications, Holl will promptly correct the error either by alteration or replacement, at no cost to you.
If you are dissatisfied for any reason with a Holl product you may return it for a credit or refund of the purchase price.* To be eligible for refund you must simply notify us via email within 15 days of your receipt of the shipment of your wish to return the purchase, and the item must not have been worn, washed or damaged in any way. Holl will arrange to have the item picked up. Return shipping and handling costs will be deducted from the refund amount.
How to Return a Purchase
To return a product for alteration, exchange, credit or refund you must notify Holl by email of your reason for dissatisfaction within 15 days of your receipt of the shipment and request a Merchandise Return Authorization form (MRA). No return can be processed for any reason without the completed MRA form. You will receive the MRA via email for completion and inclusion with your return. Full instructions for preparation of the merchandise for pick-up will be provided on the MRA form.