Frequently Asked Questions
Q: How much does shipping cost?
A: FREE DELIVERY when you
purchase more than one product! For a limited time when
you order multiple items we will deliver them directly to your
door at no additional cost. Leave the fuel in your car's tank and
take advantage of this savings while it lasts!
Q: What are the options for payment?
A: We accept payment via
major credit cards, PayPal and by bank transfer. More info.
Q: What security can Holl offer me for the
protection of my credit card data?
TOTAL protection. Credit card payments at Holl are processed in
absolute security and protection. The system utilizes secure SSL technology and is certified
by VeriSign, world leader in online transaction security.
More payment & security details...
I returned my purchase if I am not satisfied?
Certainly. We want only satisfied clients and guarantee
your satisfaction with the quality of our materials and with our
workmanship. Should you choose to return a product, it simply must
not have been worn, washed or damaged in any way. Return shipping
and handling costs will be deducted from the refund amount. (Personalized
products: The only situation in which we are NOT able to offer
a cash refund is for a shirt embroidered with a custom monogram.
In this case we are always ready to make any necessary change or
adjustment to correct an error and to satisfy you completely.)
Q: What protection
exists for the privacy of my information?
A: Holl will never furnish your personal information
to anyone other than the financial institutions processing the transaction.
Italy's strict privacy law 196 of 2003 protects all personal data
that we receive from clients. At any time you can request a reading
of your personal information in our possession, update it or have
it deleted. (In purchasing from Holl you authorize us to handle
your data in accordance with Italy's privacy law.)
Q: To what countries does Holl
A: We currently serve clients throughout the
world. Read what they say about us.
Note: Due to international import restrictions, our genuine PYTHON and CROCODILE
hide accessories can be shipped only within the European Union.
Q: How many days will I wait
to receive my purchase?
A: It depends on the product ordered. As few as 3 business days for a Holl Express shirt. Slightly more for custom tailored items.
Consult our Delivery Details page for
more exact information.
Q: How much do Holl garments
A: Consult our standard price-list
or create custom Holl garments exactly to your tastes in our custom
Shirt Shop or Accessory
Shop, and place them into your shopping bag to calculate the
Q: What is the price in Dollars
A: International currency exchange rates vary frequently
but you may use the currency
converter to calculate prices in other currencies.
Q: Is it possible to purchase models or fabrics different
from those present on the Holl web site?
A: At the moment, No. We currently offer more than
150 different fine fabrics for our shirts and a range of collar,
cuff, pocket and monogram options.
Take a look at our shirt models and fabrics selection
Q: Does Holl use a reliable courier for shipping?
A: For shipping we have chosen a very reliable courier,
All purchases travel at our risk, not our clients'. We have never
lost a shipment.
Q: Will I be asked to pay anything other than the
amount I see at the moment that I authorize the transaction at the
A: For products delivered within the European
In some countries outside of the EU the local government may require
that the recipient pay an import duty in accordance with the laws
of the country where the product is delivered. In countries where
this is the case, it will be the courier moving the package through
your local customs service, not Holl, who will be responsible for
collecting fees on behalf of your government.
Q: At what point is my order officially considered to
have been placed?
A: When you receive our email confirmation of the
Q: May I receive an invoice for my order?
A: Yes, but only if you indicate on the order form
your Partita IVA number.